FAQ

I haven't received my order confirmation email!

Confirmation emails are sent to the email address used after validation of your payment.
If you have not yet received it, please check first your spam folder in your inbox.
Otherwise, it is also possible that your email address is not spelled correctly.

 

I haven't received my order tracking number!

For most of our orders, you will receive a tracking number by email within 1 to 2 working days after sending it.
If you have not yet received it, please check your spam folder in your inbox.
If your order contains a pre-order product that is not yet available, you will not receive a tracking number until all the products in your order are available